Last updated: 2025-03-06
1. Introduction
PetHomeHub (hereinafter referred to as “we,” “us,” or “our”) is firmly committed to safeguarding the privacy rights of all our users in full compliance with the General Data Protection Regulation (GDPR). This Privacy Policy comprehensively details how we collect, use, disclose, store, and protect your personal data when you interact with our website. By accessing or using our services, you are signifying your consent to the practices set out in this policy.
2. Controller Information
The data controller for the purposes of GDPR is PetHomeHub. Our contact details are as follows:
- Name: PetHomeHub
- Contact Email: [email protected]
3. Information We Collect
3.1 Personal Data
- Contact Data: When you reach out to us via email at [email protected], we collect your name, email address, and any other relevant details provided in your message. This enables us to efficiently respond to your inquiries.
- Voluntarily Shared Data: If you choose to share pet stories, photos, or other details on our platform, we collect the data you submit. This may include details about your pet such as breed, age, and distinct characteristics.
3.2 Non – Personal Data
- Usage Data: We automatically collect information about your interaction with our website, including the pages you visit, the links you click, and the time you spend on our site. This data is used for trend analysis, enhancing user experience, and optimizing our content.
- Device Data: We may gather information about the device you use to access our website, such as your IP address, browser type, and operating system. This helps ensure our website functions seamlessly across different devices.
4. Lawful Basis for Processing
- Consent: For processing activities that require your consent, such as sending promotional newsletters, we will obtain your explicit consent. You have the right to withdraw your consent at any time.
- Performance of a Contract: When you use our services, the processing of your data is necessary for the performance of the contract between you and us. For example, handling your inquiries to provide the services you expect.
- Legitimate Interests: We process certain data based on our legitimate interests, such as analyzing user behavior to improve our services, as long as these interests are not overridden by your rights and freedoms.
5. How We Use Your Information
5.1 Responding to Inquiries
We use the personal data you provide when contacting us to answer your questions, provide the requested information, and address any concerns you may have.
5.2 Improving Services
Both personal and non – personal data are used to analyze user behavior, understand user needs, and enhance the content and functionality of our website. For instance, we may use usage data to identify popular pet – related topics and create more relevant content.
5.3 Communication
With your consent, we may use your contact data to send you newsletters, updates about new website content, or information about pet – related products and services that might interest you.
6. Information Sharing
6.1 Third – Party Service Providers
We may share your data with third – party service providers who assist us in operating our website, such as web hosting companies, analytics providers, and email service providers. These providers are contractually bound to use your data solely for the purposes for which we engage them and to maintain the confidentiality and security of your data.
6.2 Legal Requirements
We may disclose your data if legally required to do so, such as in response to a subpoena, court order, or government request, or if we have a good – faith belief that such disclosure is necessary to protect our rights, property, or the safety of our users or the public.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include the use of secure servers, encryption technologies, and access controls. However, it should be noted that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
8.1 Right to Access
You have the right to obtain confirmation as to whether we are processing your personal data and to access your personal data.
8.2 Right to Rectification
If your personal data is inaccurate or incomplete, you have the right to request rectification.
8.3 Right to Erasure (“Right to be Forgotten”)
You have the right to request the erasure of your personal data in certain circumstances, subject to legal exemptions.
8.4 Right to Restrict Processing
You may request the restriction of the processing of your personal data in certain situations.
8.5 Right to Data Portability
You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine – readable format and to transmit it to another controller.
8.6 Right to Object
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
9. Children’s Privacy
Our website is not targeted at children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take immediate steps to delete the data.
10. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, in accordance with legal requirements. After this period, your data will be securely deleted or anonymized.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The date of the last update will be clearly indicated at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your privacy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at here. You also have the right to lodge a complaint with the relevant data protection authority.